Mediation Services
The City of Palo Alto is seeking proposals from qualified firms to provide professional services for the provision of MEDIATION SERVICES for DISPUTE RESOLUTION. City intends to award a contract for these services for up to three years. PAMP (Palo Alto Mediation Program) is designated to operate and implement a City ordinance: the Mandatory Response to Request for Discussion of Disputes between Landlords and Tenants Ordinance approved on October 15, 2001 by the City Council. The adopted ordinance provides for a mandatory discussion of disputes between landlords and tenants which provides for a neutral forum for discussing issues, including but not limited to rent increases. Either a tenant or a landlord may initiate a meeting with the Palo Alto Mediation Program. The Palo Alto Mediation Program schedules the meeting and both parties are required to appear and listen to a mediator read an opening statement as to the purpose of the meeting. The required services and performance conditions are described in the Scope of Work, herein attached as Attachment A.
