Inmate Telephone Services
- This RFP had a pre-bid event.
- This RFP was uploaded by the owner.
Proposals are due by 3:00 pm (PST) on January 8, 2013
MANDATORY PRE-PROPOSAL MEETING/SITE TOUR
Wednesday December 12, 2012
The Monterey County Sheriff's Department and Monterey County Probation Department hereinafter referred to as "County", are soliciting proposals from qualified organizations, hereinafter referred to as "CONTRACTOR", to provide inmate/resident telephone services.
County is seeking an experienced CONTRACTOR to provide, install and maintain a turn-key inmate/resident telephone system ("I/RTS") at the facilities listed in Section 2.0 and Attachment -A of RFP #10311. The services will include installation, equipment and maintenance, provision of local, long distance, international calling, free calling, collect, pre-paid, debit telephone services, recording of visitation sessions and public pay phone at the facilities. All costs associated with the -I/RTS shall be the responsibility of CONTRACTOR. CONTRACTOR shall provide all telephone services to the inmates/residents utilizing CONTRACTOR'S inmate/resident telephone system in accordance with the requirements and provisions set forth in this solicitation.
County may engage third party consultants from time to time both in the process of this solicitation and in the conduct of the day-to-day operations of the -I/RTS ("Designated Agent"). If a Designated Agent is engaged, CONTRACTOR shall cooperate with the Designated Agent as directed by County, including following instructions in this solicitation, and if awarded, the operation of the -I/RTS.
No partial proposals or selective offerings will be accepted.
RFP #10311 shall result in a revenue-generated AGREEMENT between the County and the CONTRACTOR.
This is a turn-key project. No partial proposals or selective offerings will be accepted. The services will be for an inmate/resident calling solution to include installation, equipment and maintenance, provision of local, long distance, international calling, free calling, collect, pre-paid, and debit telephone services and recording of visitation sessions at the facilities. All costs associated with the -I/RTS shall be the responsibility of CONTRACTOR.
CONTRACTOR shall supply details of the proposed I/RTS to include but not be limited to: system version (if CONTRACTOR uses multiple I/RTS versions and/or releases), system design (centralized vs. premise-based), technical specifications, software applications, hardware architecture and networking capabilities. CONTRACTOR shall also include a description, as well as visual aids, of the inmate/resident and visitation telephone sets, TDD/TTY units and cart/portable phones proposed for installation at the facilities.
