TAC-19-56058 - Vocera Communication System - North Carolina
This is a combined synopsis/solicitation for commercial services/items prepared in accordance with Federal Acquisition Regulation (FAR) in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested. This solicitation is issued as a Request for Quote (RFQ); the solicitation number is 36C10B19Q0630 (see attached document: 36C10B19Q0630).
Veterans Health Administration (VHA), has a requirement to expand its existing Voice over Internet Protocol (VoIP) with Vocera infrastructure at the Durham VA Health Care System (DVAHCS) and Greenville Health Care Center (GHCC) located in North Carolina. The DVAHCS and GHCC s existing VoIP solution includes Extension HealthCare (now owned by Vocera) Engage integration infrastructure which integrates calls to the existing AMETEK Inc. Rauland (Rauland) nurse call system. The Vocera solution shall expand the existing VoIP solution to include wireless system wearable communication badges for hand s free and voice-controlled communication. The Vocera solution expansion shall provide communication badges, infrastructure for a badge configuration workstation, associated software licenses, and maintenance support. These badges enable hospital staff to wear a device that allows them to communicate with one another, and with patients, wirelessly without the need of a nurse call station or an anchored communication device. This wireless communication device operates hands-free using voice prompts through naturally spoken words. This is critical to the DVAHCS and GHCC as it allows medical personnel greatly increased mobility, practicality, and productivity in its service to Veterans. The Vocera expansion shall be integrated with the existing DVAHCS and GHCC Rauland nurse call system for two-way communication between nurses, patients, and physicians. The solution shall enable voice calls to individuals, roles, and teams/groups without having to know who is on shift or what number to call. Calls are capable of automatic escalation to a pre-designed call flow path leading to no calls going unanswered. The Vocera expansion solution shall also integrate with Veterans Information Systems and Technology Architecture (VistA)/Computerized Patient Record System (CPRS) for one-way communication from VistA to wireless devices. This one-way communication will notify medical staff of critical lab and urgent orders that are entered in VistA/CPRS immediately which will decrease incidents of missed or delayed responses to critical lab results and urgent orders. This expansion shall enable staff to have hands-free, voice activated calling allowing medical staff to answer urgent calls while performing other tasks or are encumbered in decontamination clothing in an isolation room. Additionally, having hands-free and voice activated communication devices greatly decreases the risk of infection and contamination through physical contact with devices. The Vocera expansion will expedite and streamline critical medical services to Veterans as the expansion will integrate with the existing Rauland nurse call system, Intravenous pump alarms, patient calls, and bed exit alarms and routed to the correct provider for immediate attention. This will result in less nursing time wasted waiting for providers to call back to the nursing station as the physician can call directly back to the nurse
The North American Industrial Classification System (NAICS) code for this effort is 334220.
This solicitation shall close on August 22, 2019 at 12PM NOON EST. Questions shall be submitted via email to Michael Frank, Contract Specialist, at Michael.Frank@va.gov, and Contracting Officer, Den-el Opuszynski, at Den-el.Opuszynski@va.gov, no later than 12:00pm Noon EST on August 19, 2019. Please include the solicitation number, 36C10B19Q0630 in the subject line. The Government shall coordinate a response. Questions directed to the end user/customer are prohibited.
Contract Specialist - Michael Frank
michael.frank@va.gov
Contracting Officer - Den-el Opuszynski
Den-el.Opuszynski@va.gov
Michael.Frank@va.gov
