Soldiers and Family Hotline
The contractor shall perform Call Center Operations services including performance of day to day operations for the Army Wounded Soldier and Family Hotline program under the Army Medical Command Medical Assistance Group (MMAG). The contractor shall utilize the toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues.
Note: Offerors shall submit only written inquiries, questions and/or comments on the Call Center Q&A Spreadsheet. The deadline for submittal is Tuesday, 23 July 2019 at 12:00 p.m. (noon), Central Daylight Time (CDT).
Osvaldo C. Vela, Contract Specialist, Phone 2104662194, Email osvaldo.c.vela.civ@mail.mil - Regina Espinoza, Contracting Specialist, Phone 2104662191, Email regina.m.espinoza.civ@mail.mil
