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Hosted Solution

District Of Columbia, United States
Government : Federal
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This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Subpart 12.6 as supplemental with additional information included in this notice. This solicitation number is Request for Quote (RFQ) SV0086-17. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95. The North American Industry Classification System code is 517911. This requirement is 100% set aside for a small business. Small Business Size Standard is 1500 employees. UNICOR, Federal Prison Industries, INC., intends to award a firm-fixed price, indefinite delivery/indefinite quantity contract. FPI's Services Business Group (SBG) has a need for a contractor to provide a Hosted Call Center solution which should have hardware, software, and maintenance that provides a system that is proactively managed 24x7 to ensure the call center is always operational at one or more of the UNICOR Call Centers located throughout the U.S.

Clara A. Roberts, Phone 850-878-2173 x1379, Fax 352-330-8100, Email

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