SECTION I: CONTRACTING AUTHORITY
I.1)
NAME, ADDRESSES AND CONTACT POINT(S)
Serco Regional Services trading as Business Link South East
Elizabeth House, Duke Street, Surrey
Attn: Rachel Hunt
GU21 5AS Woking
UNITED KINGDOM
E-mail:
[email protected]
Internet address(es)
General address of the contracting authority
http://www.businesslink.gov.uk/southeast
Further information can be obtained at: As in above-mentioned contact point(s)
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained
at: As in above-mentioned contact point(s)
Tenders or requests to participate must be sent to: As in above-mentioned contact point(s)
I.2)
TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES
Regional or local agency/office
The contracting authority is purchasing on behalf of other contracting authorities No
SECTION II: OBJECT OF THE CONTRACT
II.1)
DESCRIPTION
II.1.1)
Title attributed to the contract by the contracting authority
Telemarketing Services - Appointment Setting.
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
Service category: No 11
NUTS code UKJ
II.1.3)
The notice involves
The establishment of a framework agreement
II.1.4)
Information on framework agreement
Framework agreement with several operators
Number of participants to the framework agreement envisaged 3
Duration of the framework agreement: Duration in month(s): 31
Estimated total value of purchases for the entire duration of the framework agreement
estimated cost excluding VAT
Range: between 1,00 and 300 000,00 GBP
Frequency and value of the contracts to be awarded: Not known at the time of publishing notice.
II.1.5)
Short description of the contract or purchase(s)
This procurement process is seeking to establish three agencies
to provide telemarketing appointment setting services for Business Link
South East.
To engage with Business Link established business prospect market
to arrange adviser appointments and generate leads for other services.
This activity will be called upon when required to support in house
activity through the duration of the agreement. This will be with
existing Business Link South East customers. Some may have previously
had an appointment with an adviser and some will only have previously
been engaged with at an information level.
Business Link South East (BLSE) has been appointed by the South
East of England Regional Development Agency to deliver the Business
Link service for businesses in Berkshire, Hampshire, Isle of Wight,
Kent, Milton Keynes, Oxfordshire, Buckinghamshire, Surrey and Sussex.
Business Link is a government funded service that provides
support to SMEs across the English regions. As a publicly funded
service it is a fundamental requirement that Business Link does not
compete with the private sector. Consequently, Business Link delivers
an independent and objective service that informs businesses of the
issues that affect them, provides easy access to the information they
need to address their business concerns, helps them to identify the
most appropriate course of action to start, run and grow their
business, and refers them to a solution provider where necessary and
appropriate.
The framework agreement is due to start on 2.8.2010 and run to
31.3.2013. This aligns with the current Business Link contracting
arrangements.
II.1.6)
Common procurement vocabulary (CPV)
II.1.7)
Contract covered by the Government Procurement Agreement (GPA)
No
II.1.8)
Division into lots
No
II.1.9)
Variants will be accepted
No
II.2)
QUANTITY OR SCOPE OF THE CONTRACT
II.2.1)
Total quantity or scope
Excluding VAT
Range between 1,00 and 300 000,00 GBP
II.2.2)
Options
Yes
description of these options: Business Link South East may wish to extend the contract until 31.3.2015.
Number of possible renewals 001
II.3)
DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION
Starting 2.8.2010. Completion 31.3.2013
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1)
CONDITIONS RELATING TO THE CONTRACT
III.1.1)
Deposits and guarantees required
No deposits are required but guarantees may be required at a
later stage. Further details will be given in the contract
documentation.
III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them
Payment will be made in accordance with the terms of the
contract. Further details will be provided in the contract
documentation.
III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
If awarded to a joint venture or consortium the contracting
authority may require the joint venture or consortium to form a legal
entity before entering into the contract or to sign undertakings that
each member will be jointly and severally responsible for the due
performance of services arising under the contract.
III.1.4)
Other particular conditions to which the performance of the contract is subject
No
III.2)
CONDITIONS FOR PARTICIPATION
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if
requirements are met: Interested parties will be required to complete a
pre-qualification questionnaire(PQQ). The PQQ will be issued to clients
on receipt of a written request to the email address specified for
further information in section 1. The completed PQQ must be received
back by the contracting authority (at the address specified for
requests to participate in section 1.1) no later than 13:00 hours on
4.6.2010.
III.2.2)
Economic and financial capacity
Information and formalities necessary for evaluating if
requirements are met: To be assessed on the basis of the information
requested in the PQQ.
Minimum level(s) of standards possibly required As specified in the PQQ.
III.2.3)
Technical capacity
Information and formalities necessary for evaluating if requirements are met:
To be assessed on the basis of the information requested in the PQQ.
Minimum level(s) of standards possibly required
As specified in the PQQ.
III.2.4)
Reserved contracts
No
III.3)
CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1)
Execution of the service is reserved to a particular profession
No
III.3.2)
Legal
entities should indicate the names and professional qualifications of
the staff responsible for the execution of the service
Yes
SECTION IV: PROCEDURE
IV.1)
TYPE OF PROCEDURE
IV.1.1)
Type of procedure
Accelerated restricted
Justification for the choice of accelerated procedure: As advised
by the European Commission, in the current economic climate, a faster
procurement process will benefit economies by providing a quicker
distribution of public funds into markets. As advised by OGC, any above
threshold procurement is classified as a major project and therefore
the reduced timescales can be applied.
IV.1.2)
Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5 maximum number 10
Objective criteria for choosing the limited number of candidates: As specified in the PQQ.
IV.1.3)
Reduction of the number of operators during the negotiation or dialogue
IV.2)
AWARD CRITERIA
IV.2.1)
Award criteria
The most economically advantageous tender in terms of the
criteria stated in the specifications, in the invitation to tender or
to negotiate or in the descriptive document
IV.2.2)
An electronic auction will be used
No
IV.3)
ADMINISTRATIVE INFORMATION
IV.3.1)
File reference number attributed by the contracting authority
IV.3.2)
Previous publication(s) concerning the same contract
No
IV.3.3)
Conditions for obtaining specifications and additional documents
Time limit for receipt of requests for documents or for accessing documents 3.6.2010 - 17:00
Payable documents No
IV.3.4)
Time-limit for receipt of tenders or requests to participate
4.6.2010 - 13:00
IV.3.5)
Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)
Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)
Minimum time frame during which the tenderer must maintain the tender
IV.3.8)
Conditions for opening tenders
SECTION VI: COMPLEMENTARY INFORMATION
VI.1)
THIS IS A RECURRENT PROCUREMENT
No
VI.2)
CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS
No
VI.3)
ADDITIONAL INFORMATION
Business Link South East is a business unit of Serco Regional
Services Limited (SRS). Serco Regional Services Limited is a wholly
owned subsidiary of Serco Group plc.
Serco is an international service company, which combines
commercial know-how with a deep public service ethos. It improves
services by managing people, processes, technology and assets more
effectively. It advises policy makers, designs innovative solutions,
integrates systems and - most of all - delivers to the public. Serco
supports governments, agencies and companies who seek a trusted partner
with a solid track-record of providing assured service excellence. Its
people offer operational, management and consulting expertise in the
aerospace, defence, education, health, home affairs, local government,
science, technology, transport and the commercial sectors.
Section II.1.4 – these are estimated values at the time of the
contract notice. It is anicipated at the time of publishing that where
applicable work would be called off on a quarterly basis.
Figures provided in II.2.1 relate to the estimated value range of the duration of the 31 month framework agreement.
VI.4)
PROCEDURES FOR APPEAL
VI.4.1)
Body responsible for appeal procedures
VI.4.2)
Lodging of appeals
Precise information on deadline(s) for lodging appeals: The
contracting authority will incorporate a minimum 10 calendar day
standstill period (or 15 days if non electronic methods used) at the
point that information on the award of the contract is communicated to
tenderers. If an appeal regarding the award of contract has not been
successfully resolved then the Public Contracts Regulations 2006
provide for aggrieved parties who have been harmed or are at risk of
harm by breach of the rules to take action in the High Court. Any such
action must be brought promptly (generally within 3 months).
VI.4.3)
Service from which information about the lodging of appeals may be obtained
VI.5)
DATE OF DISPATCH OF THIS NOTICE:
12.5.2010