SECTION I: CONTRACTING AUTHORITY
I.1)
NAME,
ADDRESSES AND CONTACT POINT(S)
Plymouth Community Homes
Princess Court 23 Princess Street Devon
Contact: Beci Pope, Sheltered Housing Manager
Attn: Beci Pope
PL1 2EX Plymouth
UNITED KINGDOM
Tel. +44 1752306009
E-mail:
[email protected]
Internet address(es)
General address of the contracting authority
http://www.plymouthcommunityhomes.co.uk
Further information can be obtained at: As in above-mentioned
contact point(s)
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained
at: As in above-mentioned contact point(s)
Tenders or requests to participate must be sent to: As in
above-mentioned contact point(s)
I.2)
TYPE OF
THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES
Body governed by public law
Housing and community amenities
The contracting authority is purchasing on behalf of other
contracting authorities No
SECTION II: OBJECT OF THE CONTRACT
II.1)
DESCRIPTION
II.1.1)
Title
attributed to the contract by the contracting authority
Social alarm and out of hours monitoring - reference SHSBP2010.
II.1.2)
Type of
contract and location of works, place of delivery or of performance
Services
Service category: No 23
Main place of performance Plymouth, Devon, UK.
NUTS code UKK41
II.1.3)
The notice
involves
A public contract
II.1.4)
Information
on framework agreement
II.1.5)
Short
description of the contract or purchase(s)
To provide the following provision and services to Plymouth
Community Homes and its residents across the city of Plymouth, Devon,
UK:
The contract will comprise of a 24 hour 365 day alarm monitoring
service for older people, people with disabilities and victims of
domestic violence/hate crime, plus lone worker monitoring for support
staff. The successful contractor will need the capacity to monitor
various alarm systems, including hardwired pull-cord systems, dispersed
alarm units and variety of telecare sensors including, smoke, CO2,
flood, bogus caller and fall detectors. The service will need to be
delivered in accordance with the TSA Code of Practice Part 1, and
potential contractors will need to evidence accreditation and ongoing
compliance to the code.
The contract will be for a period of 3 years with the option to
extend for a further 1 year.
II.1.6)
Common
procurement vocabulary (CPV)
II.1.7)
Contract
covered by the Government Procurement Agreement (GPA)
No
II.1.8)
Division
into lots
No
II.1.9)
Variants
will be accepted
No
II.2)
QUANTITY
OR SCOPE OF THE CONTRACT
II.2.1)
Total
quantity or scope
Social alarm (emergency) monitoring provision.
1) Handle unlimited resident calls activated on the on-site call
systems at Plymouth Community Homes Sheltered and Traditional Sheltered
Schemes, throughout Plymouth;
2) Process all calls for help / assistance in accordance with our
requirements and agreed policies / procedures;
3) Provide reassurance calls to vulnerable residents depending on
levels of need and if requested by Scheme Staff;
4) Liaison with site staff following an incident;
5) Liaison with resident contacts / next of kin following an
incident;
6) Ensure operational performance in-line with the TSA Code of
Practice;
7) Ensure compliance with BS 5979 or international equivalent
standard;
8) Manage false alarms (Fire & Ambulance) in-line with BS 5979
or international equivalent standard;
9) Carry out 6 monthly data audits to ensure the relevance of
critical medical and access information;
10) Liaison with local emergency services, Plymouth Community
Homes (PCH) staff and stakeholders to ensure that service responses are
efficient;
11) Monitor call system performance and advise site staff and
engineers of equipment failure;
12) Monitor site status to ensure that critical calls are not
compromised following site disruption i.e. lightening, vandalism etc.
Out-of-hours monitoring.
1) Handle unlimited resident calls 24/7;
2) Deploy approved contractors and/or on call staff in accordance
with our requirements and agreed policies / procedures;
3) Liaison with engineering staff for technical support (currently
Cirrus Communications);
4) Monitor progress of ongoing works and advise on call staff;
5) Provide support through crisis management (severe weather,
flooding, lightening damage etc);
6) Single point of contact for residents, relations, contractors,
emergency services;
7) Access relevant personnel through crisis management situations,
as per Plymouth Community Homes’ Disaster Recovery Plan.
Excluding VAT
Range between 180 000 and 210 000 GBP
II.3)
DURATION
OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION
Duration in months: 36 (from the award of the contract)
SECTION III: LEGAL, ECONOMIC, FINANCIAL
AND TECHNICAL INFORMATION
III.1)
CONDITIONS
RELATING TO THE CONTRACT
III.1.1)
Deposits
and guarantees required
Not required.
III.1.2)
Main
financing conditions and payment arrangements and/or reference to the
relevant provisions regulating them
Details of the financing conditions and payment arrangements will
be set out in the tender documentation.
III.1.3)
Legal form
to be taken by the group of economic operators to whom the contract is
to be awarded
Joint & several liability.
III.1.4)
Other
particular conditions to which the performance of the contract is
subject
No
III.2)
CONDITIONS
FOR PARTICIPATION
III.2.1)
Personal
situation of economic operators, including requirements relating to
enrolment on professional or trade registers
Information and formalities necessary for evaluating if
requirements are met: Will be set out in the pre-qualification
questionnaire which will be provided upon request. Furthermore
applicants will need to be accredited by the ‘Telecare Services
Authority’.
III.2.2)
Economic
and financial capacity
Information and formalities necessary for evaluating if
requirements are met: (a) appropriate statements from banks or, where
appropriate, evidence of relevant professional risk indemnity insurance;
(b) the presentation of balance sheets or extracts from the
balance-sheets, where publication of the balance sheet is required under
the law of the country in which the economic operator is established;
(c) a statement of the undertaking’s overall turnover and, where
appropriate, of turnover in the area covered by the contract for a
maximum of the last 3 financial years available, depending on the date
on which the undertaking was set up or the economic operator started
trading, as far as the information on these turnovers is available.
Further information will be requested in the pre-qualification
questionnaire document.
III.2.3)
Technical
capacity
Information and formalities necessary for evaluating if
requirements are met:
Information will be requested within the pre-qualification
questionnaire.
III.2.4)
Reserved
contracts
No
III.3)
CONDITIONS
SPECIFIC TO SERVICES CONTRACTS
III.3.1)
Execution
of the service is reserved to a particular profession
Yes
Applicants shall be accredited by the ‘Telecare Services
Authority’.
III.3.2)
Legal
entities should indicate the names and professional qualifications of
the staff responsible for the execution of the service
No
SECTION IV: PROCEDURE
IV.1)
TYPE OF
PROCEDURE
IV.1.1)
Type of
procedure
Restricted
IV.1.2)
Limitations
on the number of operators who will be invited to tender or to
participate
Envisaged minimum number 3 maximum number 8
Objective criteria for choosing the limited number of candidates:
The objective criteria as set out in the pre-qualification
questionnaire.
IV.1.3)
Reduction
of the number of operators during the negotiation or dialogue
IV.2)
AWARD
CRITERIA
IV.2.1)
Award
criteria
The most economically advantageous tender in terms of the criteria
stated in the specifications, in the invitation to tender or to
negotiate or in the descriptive document
IV.2.2)
An
electronic auction will be used
No
IV.3)
ADMINISTRATIVE
INFORMATION
IV.3.1)
File
reference number attributed by the contracting authority
SHSBP2010
IV.3.2)
Previous
publication(s) concerning the same contract
No
IV.3.3)
Conditions
for obtaining specifications and additional documents
Payable documents No
IV.3.4)
Time-limit
for receipt of tenders or requests to participate
23.6.2010 - 17:00
IV.3.5)
Date of
dispatch of invitations to tender or to participate to selected
candidates
19.7.2010
IV.3.6)
Language(s)
in which tenders or requests to participate may be drawn up
English.
IV.3.7)
Minimum
time frame during which the tenderer must maintain the tender
IV.3.8)
Conditions
for opening tenders
SECTION VI: COMPLEMENTARY INFORMATION
VI.1)
THIS IS A
RECURRENT PROCUREMENT
No
VI.2)
CONTRACT
RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS
No
VI.3)
ADDITIONAL
INFORMATION
VI.4)
PROCEDURES
FOR APPEAL
VI.4.1)
Body
responsible for appeal procedures
Royal Courts of Justice
WC2A 2LL London
UNITED KINGDOM
Body responsible for mediation procedures
Royal Courts of Justice
WC2A 2LL London
UNITED KINGDOM
VI.4.2)
Lodging of
appeals
Precise information on deadline(s) for lodging appeals: Plymouth
Community Homes will incorporate a minimum 10 calendar day standstill
period at the point information on the award of the contract is
communicated to tenderers. This period allows unsuccessful tenderers to
seek further debriefing from Plymouth Community Homes before the
agreement is entered into. Applicants have 2 working days from the
notification of the award decision to request additional debriefing and
that information has to be provided within a minimum of 3 working days
before the expiry of the standstill period. Such additional information
should be requested from the address in section I.1. If an appeal
regarding the award of contract has not been successfully resolved, the
Public Contracts Regulations 2006 provide for the aggrieved parties who
have been harmed or are at risk of harm by a breach of the rules to take
action in the High Court (England, Wales and Northern Ireland). Any
such action must be brought promptly (generally within 3 months). Where a
contract has not been entered into, the Court may order the setting
aside of the award decision or order Plymouth Community Homes to amend
any document and may award damages. If the contract has been entered
into the Court may only award damages.
VI.4.3)
Service
from which information about the lodging of appeals may be obtained
VI.5)
DATE OF
DISPATCH OF THIS NOTICE:
30.4.2010