manage the technical service delivery of the Sustain Case Management System (CMS) program.
The Office seeks the services of a contractor to perform service deliver manager
responsibilities relating to the Sustain Program. The Service Delivery Manager will assist
the Sustain Program Manager with supporting the Sustain User Group which is comprised of
the 15 courts using SJE as an interim case management system solution. The Service
Delivery Manager will provide oversight and direction of resources based upon priorities
established by the Sustain Program Manager, provide project management and technical
leadership to other project managers overseeing Sustain projects, coordinate and manage
Sustain Program related activities within the technology center as well as provide status
reports to management on a periodic basis. The initial contract term will be for one year,
with the option to extend for up to one additional one-year term. Upon execution of
subsequent amendments, the contract may be funded and extended for an additional one
year period for the remainder of the approximate two year period.
