Zantaz EAS Maintenance & Licenses
The Department requires the Vendor to maintain a full service business partner or reseller relationship with Autonomy/Zantaz.
The Department requires Autonomy/Zantaz EAS Maintenance/Updates for current licensing though June 30, 2011:
Description
1 Parent Server
9500 EAS CALS
183 EAS Search CALS
The Department requires new licenses of Autonomy/Zantaz EAS:
Description
500 EAS CALS
50 EAS Concurrent Search CALS
Maintenance for 500 EAS CALS & 50 Search CALS through June 30, 2011
The Department requires the Vendor to provide support for Autonomy/Zantaz EAS System through June 30, 2011:
Description
4 Hour Response Time
8 to 5 CST
Monday �" Friday
Access to Knowledgebase
EAS Version Upgrade Assistance from current version to latest version
Unlimited cases
24 Hour Response Time
8 to 5 CMST
Monday �" Friday
Access to Knowledgebase
EAS Version Upgrade Assistance from current version to latest version
Unlimited cases
The Department requires the Vendor to provide training classes conducted within the geographic location of the State of Illinois or to provide online web based training for the below Zantaz EAS classes:
Description
EAS Administrator Course 4 Days
2 Students
Advanced Administrator Course
2 Students
