Work and Asset Management Software Solution
In 2006, the City retained the services of
GHD, Inc. to conduct a Work and Asset Management Study. For in-scope elements,
the WAM study service provider performed gap analyses across all business units;
interviewed management and staff relative to high-level processes and business unit
interactions; documented as-is conditions for each business unit and the enterprise;
and formulated a set of organizational recommendations. This study resulted in
development of a roadmap to achieve continued and sustained improvement of the
City's Work and Asset Management (WAM) practices aimed at achieving a
corporate paradigm shift from an operations-centric focus to an asset-centric focus and the adoption of improved work management business processes. The roadmap is
leading toward the implementation of advanced asset management practices
throughout the City; as well as the improvement of work management functions,
citizen relationship management functions and procurement functions.
A cornerstone of the City's program will be an enterprise Software Solution that will
serve as an asset data repository, maintenance management system, citizen
relationship management (CRM) system, and procurement management system. The
objective of this RFP is to evaluate and select the City's WAM Software Solution.
