VoIP Phone System
Below is a list of goals and objectives for this project:
Enhance the efficiency of the Universitys physical communication infrastructure to support voice, data and video.
Facilitate a phased approach for migrating from the traditional PBX Model and continue to leverage the Universitys existing investments in handsets.
Centralize access to all electronic messages, such as email, voice mail and fax.
Establish a Call Center to more efficiently handle our student, facility and alumni calls.
Record telephone calls to improve customer service.
Implement an interactive voice response system (IVR) for integration of the Universitys BANNER ERP Application.
Implement a call accounting system to appropriately billing back long distance call to their departments based on usage and services.
