UAFS Foundation Inc. - 2013 Phonathon - calling software & service providers
SCOPE OF SERVICES
The firm selected will be expected to perform all of the normal duties associated with providing phonathon services, including but not limited to:
1.Providing access to calling software
2.Utilizing an effective calling strategy to ensure a positive experience for constituents
3.Developing effective scripts to enable callers to ask constituents for appropriate levels of support
4.Providing professional training of either
a.UAFS student callers, or
b.Off-campus callers furnished by the service provider
5.Providing data management throughout the process, including daily reporting
6.Updating constituent contact information
7.Collecting constituent information regarding their interests in and associations with UAFS
Expected Outcomes of the Phonathon
1.Increase the amount of constituent information regarding interests in and associations with UAFS to be used in segmenting donors for specific appeals
2.Increase donor participation of non-donors, and alumni, while regaining support from lapsed donors, SYBUNTS, & LYBUNTS
