Toll-Free Phone Services
The State is issuing this Request for Proposal for
the purpose of selecting a qualified contractor to provide Statewide Toll-Free Telephone Based Tobacco
Cessation Quitline Services.
A contract resulting from this Request for Proposal will be issued for a period of two (2) years effective
June 15, 2010 through June 14, 2012, with the option to renew for one (1) additional two (2) year
period as mutually agreed upon by all parties.
The purpose of this initiative is to establish one contract to implement a statewide, no
charge, and convenient telephone-based tobacco use cessation quitline to assist
tobacco users in quitting. A pro-active quitline responds to incoming
calls with immediate reactive assistance and follows-up initial contact with more
comprehensive services throughout bound (proactive) calls. The contractors telephone
cessation services shall include intake, assessment, disposition, treatment and follow-up and
must follow evidence-based practices and principles of motivational interviewing.
