Technical Consultation Support
The National Institutes of Health has a requirement of technical consultation to organizations under the Office of the Director (OD). The contractor will provide technical consultation to managers and employees within the OD. The contractor will work closely with the Office of Quality Management in the Office of Research Services (ORS) to deliver a consistent message regarding the approach and deliverable for all projects. The following goals are what the Office of the Director strive to achieve. 1. Improving customer service to NIH customers 2. Modify its service options and the service portfolio to keep pace with changing customer needs 3. Study and improve processes to increase operational efficiency. 4. Reduce costs of services to customers, where possible, while maintaining quality. 5. Invest in the Quality of Work Life for all employees 6. Analyze changes in the cost of products/services to understand why changes occur.
