State of CT Dept. of Corrections FM1j Silver Software Support
1.) FM1j Silver Support Agreement - Annual software support services consisting of 60 hours of support for every renewal year. Support should include but should not be limited to the followingh upgrades, technical support, user support, 20 hours of report customization, access to online case support management, User Guides, knowledge Base, Forums, Training Videos. (Unlimited Facilities)
2.) Implementation Services for FM1jss - Implementation Services should include implementation Strategy Development, implementation planning, establishment of Organizational Goals, Acceptance Testing and Transition Management for FM1j.
3.) Data Load Capability for New Sites - Ability to populate new location with data from old systems or paper records. (We would like the vendor to propose a method and cost to populate data that can be loaded into the FM1jss application.)
4.) Site roll-out for FM1jss - The DOC is requesting the vendor to perform 40 hours onsite implementation and consulting services for the FM1j software to roll-out to additional sites. Please include the cost and services performed.
