State Parks Reservation System
1.Provide a centralized reservation system (CRS or System) that supports advance reservations made through the internet, call center and same-day reservations made at State Parks for overnight accommodations, that provides real-time tracking and reporting of revenue, occupancy, and visitation for the State, provides facility information for the public and a CRS-compatible Point of Sale (POS) software application usable at Louisiana Recreational and State Historic Sites (collectively, Parks). Contractor shall host the System and shall provide technical support, licenses, maintenance, training, and upgrades for the System.
2.Provide sufficient telephone reservations staff who are well trained and knowledgeable about Louisiana geography and State Parks, who will receive inbound toll free telephone calls from customers who wish to make reservations for State Parks campsites, cabins, group camps, pavilions, lodges, meeting rooms or any other mutually agreed upon reservable facilities within State Parks. The Contractor must supply all required information systems and telecommunications to perform these operations.
