Small Case Management Solution
Currently a collection of office tools and manual processing practices are used by several independent business areas within the entity to manage their own unique case management activities. This has hindered effectiveness and efficiency gains due to process duplication, technology workarounds and data reconciliation efforts.
Agency requires a case management software solution that:
(1) delivers robust tools consisting of all aspects of case processing based on core functional business requirements for use across all business areas.
(2) is built using industry technologies that are in line with Agency technology practices
(3) ensures current functionality and processing levels are not negatively compromised.
(4) will accommodate 50 - 300 total users across different business areas and allows for security
of data and configuration within each business area.
The scope of this project will include analysis, design, testing, training documentation, data conversion strategy, configuration, implementation services, post implementation support and project expertise for successful implementation of a Case Management solution that will be rolled out to two (2) distinct business areas as first implementers. And it is the intention that this solution will be used by other business areas in the future. It is anticipated that this project will conclude based on timeframes that reflect defined activities and deliverables as described during the project planning phase.
