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Setting Water Utility Investment Priorities: Assessing Customer Preferences and Willingness To Pay
This project focuses on developing robust tools to better characterize customer input to utility investment priorities. The project will review survey approaches for eliciting accurate customer preferences, describe how such tools have been used in public decision-making, test the tools in water utility customer surveys, and develop a handbook that provides guidance to utilities and their vendors on designing, implementing and analyzing customized "willingness to invest" surveys for typical utility investments.
