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SEIU Local 509 RFP For Contact Center Management and Enterprise Wide Phone System

  1. This RFP was uploaded by the owner.

Massachusetts, United States
Non-Profit
RFP
Download the rfp file: 20150513_MAR_RFP_Phones.pdf.

The purpose of this Request for Proposal (RFP) is to acquire the services of a qualified vendor who will provide and install an inbound and outbound "hosted" or "on premise" contact center system that may also be utilized as the enterprise wide telephony solution to replace the current system which does not have the capacity to support a contact center and is nearing its end of usefulness, as the organization expands its business model.
Vendors responding to this request are expected to use the requirements outlined in this document as a guideline for the proposed solution. We are relying on you the vendor to use your knowledge and experience within the communications industry to provide the best and most fiscally responsible, scalable, reliable, and maintainable solution possible. We also will rely on you to identify additional needs of the organization as part of a discovery process, should your company be selected, given that our area of expertise does not lie in telephony or communication systems.

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