The scope of the proposed project will include performing a comprehensive review of all agency business processes, gathering requirements for the procurement of a software solution, procuring and implementing the solution, changing the agency policies and procedures, and assisting the employees in adjusting and adapting to the changes as they happen (refer to Figure 2). The output(s) of each phase of the proposed project will be an essential input to the next phase. The Commission envisions this project will be executed completely in order to deliver the comprehensive solution necessary for the agency to make the much needed improvements and sustain its operations. This will included regular interaction and communication with the project team.