Request for Proposal for Telephone System
The purpose for this Request for Proposal (RFP) is to evaluate business phone systems sold or
leased by firms which provide custom solutions and might be requested to provide County
with such services.
• DID (Direct Inward Dialing): An automated system which allows callers to be
automatically transferred to a user's extension by dialing a defined number assigned by
the local telephone carrier without the intervention of a receptionist.
• Integrated Voicemail: A system that allows for voicemail for all extensions
• Check voicemail from an outside line.
• Change voicemail settings from an outside line (like do not disturb, vacation greetings,
illness greeting).
• Unified Messaging: Ability to selectively send voicemail to e-mail via .wav file
• Express Messaging: Express messaging is used when a caller does not want to disturb the
user, or is calling a guest mailbox without a phone, to immediately leave a message.
• Message-only information "mailboxes" for business hours, directions, job offerings, and
answers to other frequently asked questions. These mailboxes may be forwarded to the
receptionist after each message plays, or the user can return to the main menu.
• The ability to configure multiple extensions to a single voicemail box – operators that
may receive calls or people waiting in a queue can be routed to a common voicemail box
that can be checked by yet another operator that may not have an extension connected to
the voicemail box.
• Do Not Disturb: A phone can be set to "do not disturb" to forward all calls directly to
voicemail without ringing the extension.
• In-house (Grand County) managed voicemail, extensions, passwords, phone
programming, hunt groups, etc… via a PC, web-browser accessible, password protected
GUI interface.
