RFI: Enterprise Monitoring Solution
The purpose of this RFI is to investigate an Information Technology Infrastructure
Library (ITIL) compliant Business Service Management (BSM) solution for monitoring
the Office of the CIOs (OCIO) services provided to internal and external customers.
This solution may be a software suite or a combination of software and hardware. The
customers include State agencies, citizens of the State, private companies, cities,
counties, other states, and federal government. The OCIO requires the ability to
monitor applications from end-to-end. This ability will provide data for the OCIOs
Service Level Agreements (SLAs) with its customers, promote timely response to
problems, and provide better transparency into the service the OCIO is providing to its
customers.
