REQUEST FOR PROPOSALS (RFP) FOR COLLECTION SERVICES
The City is customer service oriented and respects all its citizens. The City firmly believes in a
positive approach in dealing with debtors. The Contractor shall not use tactics which may be
interpreted as harassment or as demeaning or which may reflect poorly on the Citys efforts.
The City will review and disallow any collection enforcement procedures not consistent with the
Citys desires. However, this shall not be construed as the City making a judgment on the legality of methods employed by the Contractor. The City requires the collection Contractor to
exercise high ethical standards in their collection philosophy and techniques. The Contractor
shall conduct its collection business in a professional manner, which will preserve the dignity of the City and its relationship with its citizens. The City of Rio Rancho requires the Contractor to
maintain a local office within the State of New Mexico and local primary contact. The Contractor
shall assign a specific point of contact for communications between the City and the Contractor.
The collection Contractor shall exercise its best, prudent and lawful efforts to secure collections
on all accounts referred by the City. All collection activities shall be in compliance with all
Federal and New Mexico State laws, and any applicable laws the City may enact. The
Contractor shall not initiate any legal action against debtors without the prior written consent of
the City Attorneys Office.
4.2 Description of Acco
