Property Management Software and Support
REQUEST FOR INFORMATION (RFI)
DESCRIPTION
1.1 The Nonappropriated Funds Instrumentality (NAFI) Office, Commander Navy Installations Command (CNIC) is issuing a Request for Information (RFI). CNIC is requesting information (brochures, capability comparisons, etc.) concerning commercial software capability to provide property management for the Navy and specific Army Lodging Programs and contractor provided second tier software maintenance and support services. The organizations to be covered include all lodging facilities that fall under the Navy's corporate license (approximately one hundred twenty five properties) and are considered Navy lodging programs and currently have the Epitome client application, Epitome.net application and all Enterprise software known as the Defense Lodging System (DLS). On behalf of the Army Lodging Program, CNIC F&FR program will procure all software and resources needed to incorporate all Army Lodging programs including fifty plus Army sites.
Defense Lodging System (DLS) is comprised of Epitome for Windows, CORE, AIMS, Central Reservation System (CRS), Web Reservation System (WEBRES), Subway, Hotel Management System, Comment Cards, Key Systems, Public Exchange Phone Systems, In-room entertainment systems, DoDLodging.net and Guest Service and Support Call Center.
1.2 THIS IS NOT A SOLICITATION FOR PROPOSALS. THIS IS A REQUEST FOR INFORMATION ONLY. This RFI is for planning and informational purposes only and shall not be considered as a request for proposal or as an obligation on the part of the NAFI to acquire any products or services. No entitlement to payment of direct or indirect costs or charges by NAFI will arise as a result of a response to this RFI or NAFI's use of such information. Data submitted in response to this RFI will not be returned. No contract will be awarded from this announcement.
1.3 THIS IS A REQUEST FOR INFORMATION ONLY. Please see chart below for additional requirements. Please respond by 1600 CDT 14 August 2014 and provide questions or requests for clarification that may be necessary in order to submit sufficient information by 1600 CDT 28 July 2014. Submit questions, inquiries and information to Dennis Bertrand via email at [email protected].
Property/Hospitality Management System Requirements
Navy Lodging Program consists of four hotel brands that currently consist of approximately 125 properties and approximately 50 Army properties. Properties range from 9 to 2000 rooms within a property management system. Military lodging may include multi-occupant rooms broken out by bed. Navy also supports other branches of service such as Army and Marine Corps military lodging for technical support and services.
Requirement
Notes
Customizable Booking Restrictions
Booking Engine based Gender Management and Military Rank. Gender will need to be captured and used for consideration when booking room types. Conflicting gender should not be allowed to share a room/unit. Military Rank will need to be captured and used for consideration when booking by room type. Room types should be customizable to display for different ranks. Rank should be considered a name prefix as well. Rank should be customizable within the various branches of service
Suite Logic
Multi-bed/suite inventory. The logic should be built to allow room types that are components of another room type to be sold in multiple ways- (i.e. by component (which should each have a different room number/indicator) and by entire unit (comprising all of the components).
PCI compliant
Must be listed on PA-DSS approved vendor list
Chip and Pin requirement met
Software application should be able to securely process payment methods with Chip and Pin/EMV smart chip technology cards
Enterprise Solution (license)
Enterprise license by property or by brand
Customizable interface
Customizable interface(s) (i.e. Point of Sale/CRM/SAP)
Web-based application
PMS, Central Reservations and the web-booking portal will need to be web-based
Centrally-hosted
World-wide access
Single Guest Profile
A single guest profile based on a unique identifier (such as email address) that allows a user profile to be pulled during reservation process on multiple properties, within brands, among different reservation applications (PMS/Central Reservations Module/web-booking engine/portal)
Mobile booking application
Mobile application that allows new and existing users to make a reservations on multiple smart phone platforms (by phone app or by mobile webpage)
Front and Back office (module list)
Accounts Receivable, Housekeeping, Operations, Sales, Maintenance Module, Inventory, Sundries
Customizable reporting/forms
Dynamic and historical data captured with filters
Customizable GUI
Web portal
DTS interface
GDS interface/customizable/generic
Deployment services
Training, implementation, documentation (customizable to government terminology), materials
Central Reservations Module
Central Data Repository
Statistical data
Customizable Configuration (PMS)
Room types, rate plans, purpose of visit
Support/maintenance
Scalable by brand
Navy Gateway Inns & Suites, Navy Getaways, Fisher House and New Sanno Hotel
Emergency Bug Fix
Immediate response
Stateside/CONUS helpdesk/training personnel
With U.S. citizenship for clearance
User Acceptance Testing
Testing should be done in an environment mirroring live military lodging environment
Dennis Bertrand, Contract Specialist, Phone (901) 874-6931, Fax (901) 874-2073, Email [email protected] - Troy L Milburn, Phone 901.874.6681, Fax 901.874.6824, Email [email protected]
