Problem Gambling Helpline
The purpose of this Request for Proposal (RFP) is to solicit proposals to operate the State's Problem Gambling Helpline. The Helpline through an advertised, statewide toll-free telephone number will provide for assistance with gambling problems and include the following services below:
1.Statewide, 24-hour per day toll-free telephone service;
2.Information and referral for those seeking information;
3.A brief needs analysis and access to treatment providers, as appropriate for problem gamblers and friends/family of problem gamblers;
4.Crisis intervention;
5.Authorization for treatment services and payment system that will reimburse providers for services;
6.Phone-based, enhanced case management/relapse prevention program in English and Spanish; and
7.Prevention and outreach coordinator.
