Preventative Maintenance Services for a Abbott m2000sp/rt System
Request for Information (RFI)
THIS IS NOT A REQUEST FOR PROPOSALS (RFP) OR A REQUEST FOR QUOTATIONS (RFQ); IT IS STRICTLY A REQUEST FOR INFORMATION (RFI). NEITHER UNSOLICITED PROPOSALS NOR ANY OTHER KINDS OF OFFERS WILL BE CONSIDERED IN RESPONSE TO THIS RFI. NO CONTRACT WILL BE AWARDED PURSUANT TO THIS ANNOUNCEMENT.
1. SUBJECT: Preventative Maintenance services for the government owned Abbott m2000sp/rt System for the Walter Reed Army Institute of Research (WRAIR)
2. DISCLAIMER: This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future solicitation will not be entertained. Responses to the RFI will not be returned.
3. DESCRIPTION: The scope of this requirement includes full maintenance services for the government owned Abbott m2000sp/rt System. The work required under this contract shall include: (1) Planned Preventative Maintenance Service; (2) Emergency Repair Service; and (3) Technical Support Service
4. REQUIREMENTS: Please provide the following information about your organization:
4.1. Organization Information: Please provide the following:
4.1.1. Organization's full legal name
4.1.2. DUNS Number
4.1.3. Socio-economic status (Large business, small business, 8(a), VOSB, SDVOSB, etc.)
4.1.4. Address
4.1.5. Point of contact name, phone number, and email
4.2. Capability Statements: Through this RFI, the Government is looking for capability statements that demonstrate experience in the following.
4.2.1. Planned Preventative Maintenance: The contractor shall provide one scheduled maintenance visit per year that includes:
4.2.1.1. Performance assurance checks
4.2.1.2. Functionality and safety checks
4.2.1.3. Safety inspections in accordance with all applicable regulations
4.2.1.4. Components check
4.2.1.5. Device Software update
4.2.1.6. Routine inspections and replacement of parts
Following each scheduled preventative maintenance, the contractor shall provide a service report to include calibration certificate and performance measurements. (Deliverable 1)
4.2.2. Emergency Repair Service: The contractor shall provide repair services that apply to instrument defects and arrangement of the parts and labor for all necessary repairs. Emergency repairs should be provide 24 hours a day 7 days a week with a 24 hour response time. The contractor shall provide a written report that details the nature of the repair, parts supplied, and labor hours required. The contractor shall also provide an invoice once per event basis. (Deliverable 2)
4.2.3. Technical Support Services: The contractor shall maintain a high level of availability, with low wait time, to provide customer technical support that includes interactive telephone support for the purpose of resolving technical support incidents between the hours of 0700-1900 EST from Monday to Friday, excluding Federal holidays and a detailed service documentation. The contractor shall maintain a service log that details the technical support provided, how the requirement was resolved, and recommended actions if the requirement was not resolved. (Deliverable 3)
5. SMALL BUSINESS SET ASIDE: The Government has not determined the set-aside capability, if possible, at this time. The Government will use the RFI results in analyzing small businesses' capacity to perform this requirement and make its decision.
6. INSTRUCTIONS FOR RESPONDING
Submission: Please submit an electronic copy, in a ".pdf" file type, of your response to Moriah Bartlett at email address: moriah.s.bartlett.civ@mail.mil. Please use the title in your email "Abbott m2000sp/rt System Preventative Maintenance - RFI Response"
Due Date: RFI response submission is due by 10:00 a.m. E.S.T. on Thursday, 22 August 2019.
Page Limit: Limit your total written response to five (5) pages (single-sided). The cover page and table of contents does not count towards the page limit. Beyond the five (5) page limit, the Government may only review examples of media and graphic design, as requested above.
Moriah S. Bartlett, Contract Specialist , Phone 3016192579, Email moriah.s.bartlett.civ@mail.mil
