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Pension Administration Modernization Program
To ensure that VRS is positioned to operate effectively and efficiently in the future, the VRS Board of Trustees has approved a Modernization Program to implement a vision for the future that is customer-focused, business-driven, technology-enabled and eliminates barriers to effective customer service and operational efficiency. Goals include providing access to multiple self service channels that are near 24/7, business processes that are efficiently enabled by technology, customer service that is superior, knowledge and learning support tools that are comprehensive, customer information that is secure, timely, accurate, consistent and technology systems that are intuitive and maintainable.
