The Department of Vermont Health Access, (hereinafter called DVHA) is seeking to establish service agreements with one (or more) companies that can provide a rigorous and timely evaluation of patient experience of care for primary care practices in Vermont. The evaluation will measure the impact of the Vermont Blueprint for Health (“Blueprint”), Accountable Care Organizations (“ACO”) Shared Savings Programs (“Shared Savings Programs”), and other payment and delivery system reforms on the quality of primary care in Vermont. The successful bidder will report patient experience of care results at the practice, health service area, ACO, and state levels.