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Palatine Electronic Warrant Interchange (EWI) System Support
The Department requests one (1) year of manufacturer provided (or
authorized) support for Palatine Technology Group, Electronic Warrant Interchange (EWI) System.
Equal or equivalent.
Responding Vendor (s) must provide a remote support call number that County employees can
use when issues arise. If issues/problem cannot be resolved via telephonic support, vendor (s) must
provide on-site response by next business day. Telephonic support will be provided twenty-four hours,
seven days a week (24/7).
