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Oracle software maintenance and technical support - renewal and upgrades
Download the rfp file: Oracle software maintenance & support.pdf.
The objective is to contractually procure a maintenance agreement for the Oracle software maintenance from an eligible vendor that has been determined by the contracting activity to have the resources to provide the maintenance support in a timely manner.
The contractor shall provide a maintenance contract that includes 24 x 7 day customer support with patches and software upgrades.
Maintenance must include 24 x 7 day customer support providing maintenance, upgrades and problem resolution.
