The Organization is issuing a request for proposal for the following Oracle Consulting Services.
• Mentoring / Expert Assistance regarding Oracle Database and Software issues
• Quarterly Security Patches
• Performance Health checks and Monitoring
• Backup Verification
• Log Management
• Periodic Recovery Trials
• Automated Monitoring and Alerts
• Response to Warning and Critical Alerts
• Emergency Support Including Client Access to Vendor Case Management System and 24/7 Access to On-call Support
• OID/SSO Support
• Software Upgrades and Installations
• Other Services as they become necessary
Additional: http://www.wcc.ne.gov/rfp/WCC0005_RFP_Service_Hours_Estimates.xls