Operational Support
The IT-ISAC seeks a vendor with proven program management experience, technical analysis and a history of strong customer service. The vendor must be able to translate complex cyber and physical security issues into valuable analytical products. The ability to aggregate and summarize reports and information, and distributing them to members and partners in an efficient manner is essential. It must have a demonstrated track record of achieving goals of complex organizations, sufficient technical acumen to identify significant cyber attacks or incidents, the ability to quickly generate alerts or warnings of such attacks or incidents, and the knowledge to suggest risk mitigation activities to ISAC members. The winning vendor will need proven incident management capabilities and have surge capacity to respond to incidents on a 24x7 x 365 basis, although staffing is only required during normal business hours. The vendor must submit details on how it plans to provide the surge and out of normal business hours capabilities. The winning vendor MUST be able to foster team work within the IT-ISAC membership, to draw out the member expertise and collaboration in order to assimilate that information into an analytic product for member use and dissemination.
