On-Line Application with Hosting Services
The purpose of this Request for Proposal (RFP) is to acquire and implement an innovative web-based application system for all medical assistance programs. The system must be technologically intelligent and user friendly, allowing individuals to complete a pre-screening tool to explore potential eligibility and apply for assistance at home, public libraries, or other locations where the internet can be accessed. In addition, it must contain a separate module for designated entities to determine Presumptive Eligibility (PE) for children who need coverage at the time of need. KHPA and SRS receive about 7,000 to 8,000 applications each month individuals seeking medical assistance. About 15,000 separate medical program determinations are completed as a result of these applications.
System goals include but are not limited to:
A.The system must be web-based.
B.The vendor must host the web-based application, pre-screening tool and PE module.
C.The vendor must provide customer support services, including a Helpdesk, to users.
D.The web-based application system must include a basic pre-screening tool.
E.The web-based system must provide a separate module to support the PE process.
