Ohio- Government Customer Service
Government Organization located in Ohio; USA looking for expert vendor for Offsite Toll-free Customer Service Call Center (Call Answering).
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) The call center must have sufficient staff to handle a call volume of at least 110,000 calls per month with an average talk time of five minutes per call, and an abandonment rate not to exceed an average of 5% per month.
(2) The hours of operation are Monday through Friday 7:00 a.m. to 8:00 p.m. and Saturdays 8:00 a.m. to 5:00 p.m.
(3) The selected vendor must have the ability to answer consumer inquiries from alternative sources such as instant messaging, e-mail, web portal, or written correspondence and to respond to the inquiry in a similar method in which it was received.
(4) The term of the contract will be in effect from July 1, 2011, through June 30, 2013.
[C] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[D] Eligibility:
- Onshore (USA Only)
[E] Deadline to Submit Proposals: Deadline March 24, 201
