ONLINE COMMUNITY PLATFORM
The University wishes to contract a company to provide, host and support an online
community platform for faculty, staff and students.
Key outcomes for faculty communities:
Share best practices, as determined by committee and community
Share ideas, experiments, trends, tools and stories to improve course delivery, student
success and faculty support options
Increase faculty comfort with online tools and resources by allowing for real-time and
asynchronous access to Instructional Design team
Provide asynchronous access to resources and training to eliminate time- and staffintensive live meetings
Increase effectiveness in translating on-campus courses to online courses
Create a superior online education environment
Build a sustainable competitive advantage by offering a greater number of high-quality
online courses and a more robust ASU Online catalog
Use knowledgebase to inform marketing efforts for parents and prospects
Key outcomes for student/cohort communities:
Increase student engagement and retention by providing an ASU space online for
students to easily find and connect with one another, mentors, resources and/or faculty based
on academic program and areas of interest
Manage a tighter, more transparent feedback loop: Real-time conversations and
interactions roll into student support, and lend themselves well to the immediacy of online
Enlarge what online education means (beyond classroom learning), as members are
able to build a lasting professional network
Metrics for success
Number of opt-in members
Number of users who log-on each day
Proportion of users who make contributions
Average amount of time spent on community
Quantitative member activity (posts per day/week)
Qualitative measurement of content created and shared, solutions offered
Course and/or faculty conversion to online
