Network management services
The Arts Council wishes to award a contract for IT management services for its internal IT network. This contract will cover a period of 3 years (36 months) and will include the following services:
1. System administration services
2. Maintenance support
3. Service delivery
4. User support
The primary purpose of this contract is to provide a stable IT environment for the Arts Council. This involves support of the network, hardware, software, and also working closely with Arts Council IT staff in a structured and well-managed way.
All staff utilise IT daily and it is critical that the system can reliably support them in delivering professional services to the arts community and the public. It is, therefore, important that users requests be managed and resolved in a timely manner with as little disruption as possible and within a reasonable, agreed, SLA.
