Network Services And Help Desk Support
SCOPE OF SERVICES ARRC is asking for specific services in the following areas: 1. Provide technology consultation for and consistent with short and long range strategic plans to improve business practices 2. Assist with system problem determination and resolution 3. Install application/system software and provide Help Desk training & documentation 4. Provide desktop support for ARRC desktop refresh initiative, and/or short-term helpdesk support for internal staffing shortages 5. Provide customized training for ARRC employees 6. Assist with development of requirements and specifications for automated solutions 7. Provide business analysis services to support process optimization, technology integration, and system training 8. Provide project management support for 3 rd party technology development, configuration and installation initiatives 9. Some of the areas for possible product support are: Product Name Support description Desktop Support Assist in desktop refresh project including scheduling and some travel to locations outside of Anchorage and Fairbanks. Staffing support, receive & respond to calls, provide onsite application support to employees, install desktops, software, provide documentation, troubleshooting. Microsoft Office Build deployment package for inclusion in ARRC base image configure servers for centralized distribution Server Support Provide operating system installations, Active Directory support, configuration of network services, general hardware troubleshooting and documentation Citrix Support Provide consultation on ARRCs upcoming Citrix initiative installation, configuration, design, and license support. Document installation and configuration settings Cisco Device Support Provide product upgrade, installation, configuration, design, and license support. Document installation and configuration settings
