NC FAST Case Management Solution
The purpose of this Request for Proposal (RFP) is to solicit proposals from vendors for case management software, along with related optional technical support services. This solicitation is the first step in the implementation of a comprehensive, fully integrated North Carolina Families Accessing Services through Technology (NC FAST) Case Management Solution.
Through this RFP, the State seeks to acquire a commercial off-the-shelf (COTS) software package, composed of proven configurable application modules and domain modules (enterprise framework) and/or open source modules that need minimal customization. This desired solution will reduce the time, risk, and cost of delivering a system that provides support for both the current and future automation needs of the North Carolina Department of Health and Human Services (NC DHHS) Division of Social Services (DSS), Division of Aging and Adult Services (DAAS), Division of Medical Assistance(DMA), Division of Child Development (DCD), and the 100 county departments of social services.
NOTE: The State has excluded Government Transfer Systems and new system development from this procurement. For information regarding software and ownership rights, see the United States Code of Federal Regulations (CFR), Citation: 45CFR95,617, found at: http://www.gpoaccess.gov/cfr/retrieve.html. In addition to the acquisition of software license(s), the State will directly contract with the selected software Vendor (the Contractor) for the following services:
Define, configure, and establish the development host environment and then assist the
State and/or the Software Integration (SI) vendor with the definition, configuration, and
establishment of any other environments at the State's discretion (e.g., system test, User
Acceptance Testing (UAT), production, training) during the course of this contract.
Install to the State's satisfaction the base product software, software customizations,
software tools, and any required third-party software during the course of this contract.
Train State staff on the use of the software solution and tools.
Provide optional technical support services to both the State and any SI vendors selected through subsequent procurement, from a pool of 5,000 person hours per contract year at the State's discretion.
Develop customized software when authorized by the State.
Provide consultation, tools, and support for data conversion activities.
Provide Operations and Maintenance services for the software Contractor's base product and any State-approved customizations.
Provide Help Desk support services for the software Contractor's base product and any State-approved customizations.
The Vendor awarded this contract will not be eligible to submit proposals in response to subsequent software configuration, implementation, and integration procurements, although it will be required to provide support for all such activities.
