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Multi-Channel Information Collection Tool Software


Colorado, United States
Government : Federal
RFP
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The Office of Customer Experience is seeking sources for an information collection and listening solution to enable USDA to systematically collect and analyze qualitative and quantitative data on customer/employee expectations, preferences, aversion, behaviors and sentiment analysis when interacting with the Department through multiple channels, including surveys, website analytics, social media, mail and contact/call centers. The platform must be encapsulated and able to perform all functions verbalized in Addendum A without the requirement of supplemental or additional platforms and/or software.

Please indicate if you provide these services, or proposed product on a GSA contracting vehicle. 


Frederick Freeman, Contract Specialist, Email frederick.freeman@usda.gov

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