Montgomery ISD Metro Internet Services RFP
Bidder Qualifications
1. Documented minimum of 5 year history of providing the service described (or
equivalent) to commercial and / or educational institutions in the Montgomery
County area or areas adjacent to Montgomery County, Texas.
2. Provider must be licensed TSP and provide SPIN Number
3. Provider must provide a minimum of four clients subscribing to the same or
equivalent service (as described in this RFP). Please provide names and
contact information for each client in this list.
4. Provide a description of service provided to the clients listed in Item 3 in
sufficient detail for MISD to verify it is equivalent to the service described in this
RFP.
5. Provider must have a Network Operations Center (NOC) and provide a tour of
their NOC if requested by MISD personnel as part of the evaluation process.
6. Provider is to list any state or local purchasing or buying cooperatives to which
they are a qualified vendor.
a. Examples of such cooperatives are Texas DIR, Region 4, TASB
Buyboard, Region 4 Cooperative, etc.
7. Provider is to note if they are a HUB as defined by the state of Texas
Dedicated Internet Access
1. Dedicated Internet Access (DIA) with 10Mb/s Internet Access transport circuit
delivered via Gbic hand-off.
2. Includes 20 IP address for MISDs external use.
3. Includes primary and secondary DNS services.
4. Provider shall connect to Tier 1 Internet Backbone or provider.
5. Provider shall monitor DIA 24x7x365 for compliance with SLA.
Internet Access Service Requirements
Provider shall enter into a Service Level Agreement (the SLA) with MISD, subject to
the following requirements:
1. Circuit Availability (or Uptime): ≥99.95%
2. Packet Loss: ≤0.1%, across providers network.
3. Network Latency: ≤30ms, across providers network.
4. Provider NOC response time for conditions outside of the parameters listed:
≤15 minutes for response and ticket to be generated.
5. Provider response time to be onsite to diagnose and repair in case of Network
Outage: ≤2 hours.
6. Escalation to vice-president of operations or head of operations: ≤4 hours.
7. Escalation to President of company with availability to join conference calls and
assist with resolution: ≤6 hours.
8. SLA violation credits shall be equal to 10% of monthly billed service amount for
site(s) affected for every 24-hour period, or 12-hour fraction thereof, up to 100%
of amount of monthly service.
Dedicated Internet Access
1. Is provider able to offer Dedicated Internet Access as specified?
2. How many IP address can provider delivery to MISD? What is the cost?
3. Will Provider support all configurations and protocols specified (and others as
needed)?
4. Is this service able to meet MISD SLA requirements? Please describe or
provide Providers SLA for this project.
5. Is this service E-Rate compliant?
