Mobile Device Management -National Institute of Mental Health (NIMH)
INTRODUCTION
This is a Small Business Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations.
The purpose of this notice is to obtain information regarding: (1) the availability and capability of qualified small business sources, (2) whether they are small businesses; HUBZone small businesses, service-disabled, veteran-owned small businesses; 8(a) small businesses; veteran-owned small businesses; woman-owned small businesses; or small disadvantaged businesses; and (3) their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible.
This notice is issued to help determine the availability of qualified companies technically capable of meeting the Government requirement and to determine the method of acquisition. It is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals or quotes. No award will be made as a result of this notice. The Government will NOT be responsible for any costs incurred by the respondents to this notice. The notice is strictly for research and information purposes only.
The information requested will assist the Government in determining the appropriate acquisition method, including whether a small business social-economic set-aside, competitive or non-competitive method is possible, and to determine the availability of qualified companies technically capable of meeting the Government's requirement.
ALL organizations with the capability and availability to perform the requirement under the applicable NAICS code are invited to submit a response to this notice.
NORTH AMERICAN CLASSIFICATION SYSTEM (NAICS) CODE
541519 Other Computer Related Services
PROJECT DESCRIPTION
NIMH requires a system that will provide greater control and tracking abilities of its wireless communication devices. This system will allow the administrator and the end user to access call information via a Web-based portal. The administrator will have access to all lines while the user can only access his or her specific line. In addition, the system shall include the following features:
1. Fast delivery of new or replacement devices (2-4 business day from date of order)
2. Paperless billing
3. Accurate billing
4. Tracks overages (mainly for international calls) and overage charges
5. (Agency) receives an invoice on a monthly basis with the ability to be grouped by different CAN’s
6. Billing shall be prorated daily for the billing period to be paid in arrears.
7. The offeror shall provide a one-stop shop for the purchase of new hardware devices and/or service plans. Additionally the offeror shall provide opportunities for shared/pooled voice and/or data plans for each mobile device (i.e. domestic and international). The offeror shall also allow for the temporary purchase of ad hoc international voice and data services for mobile devices with enterprise service plans.
8. Service plans from multiple carriers (Blackberry data plans, PDA data plans, data card plans, voice plans, etc.) and role-based access to information and support services via a cellular management solution web portal. The offeror shall also provide an easy transition procedures for the conversion of existing lines from commercial service providers (i.e. AT&T and Verizon) to prevent a break in service or changes to existing user’s account information. The offeror shall also provide end-user training for their cellular management solution web portal that demonstrates the solutions basic and advanced functionality.
9. The offeror shall be capable of providing a high level of customer service to NIMH, particularly in the area of initial responsiveness and resolution of inoperable device problems. The Government prefers that phone calls and/or service tickets are answered immediately, and e-mails should be within 30 minutes. The offeror should provide a service team available 24 hours/day at 7 days/week.
10. Invoice specifications shall include the following:
i. Quantity and total costs per each line
ii. Non-recurring charges
iii. Total usage charges by type (e.g., text messages, roaming, international, data overages) per line
iv. Total usage by type (e.g., text messages, roaming, international, data overages) per line
iv. Any additional charges or fees (specify charges or fees)
v. Any taxes by type and jurisdiction
i. Credits (specify credits)
11. Allows NIMH to easily and routinely review billing; move users to more appropriate usage plans if necessary.
12. Provides ready access to account closure and ability to promptly turn off lines upon an employee’s separating from the agency.
13. Provides better management for expected increased in number of devices and users due to COOP requirements (COOP leaders, functional team leaders).
The contractor shall provide the following plans by service provider:
Carrier # of Lines Voice Data
Verizon 29 29 lines have 400 min voice All Unlimited
T-Mobile 105 105 lines share pool of 15,000 min/a month All Unlimited
Sprint 2 2 lines have 450 min voice All Unlimited
AT&T 42 42 lines have 450 min voice All Unlimited
The contractor shall provide not-to-exceed pricing for the following mobile devices in the event that the Government requires new or replacement devices during the 12 month period of performance. The Government anticipates that 66 additional devices will be purchased during this period of performance.
1. 45 Apple iPhones
2. 15 Blackberry devices
3. 6 Android devices
CAPABILITY STATEMENT /INFORMATION SOUGHT
Respondents must provide, as part of their responses, clear and convincing documentation of their capability of providing the item(s) specified in this notice. Contractors that believe they possess the ability to provide the required must submit specific documentation of their ability to meet each of the project requirements to the Contract Specialist. Contractors must provide their Company Name, DUNS number, Physical Address, and Point of Contact Information.
Interested organizations are required to identify their type of business, applicable North American Industry Classification System Code, and size standards in accordance with the Small Business Administration. The government requests that no proprietary or confidential business data be submitted in a response to this notice. However, responses that indicate the information therein is proprietary will be properly safeguarded for Government use only. Capability statements must include the name and telephone number of a point of contact having authority and knowledge to discuss responses with Government representatives. Capability statements in response to this market survey that do not provide sufficient information for evaluation will be considered non-responsive. When submitting this information, please reference the solicitation notice number.
All capability statements sent in response to this Sources Sought Notice must be submitted electronically (via email) to Farrin Stanton, Contract Specialist, at [email protected] in MS Word format by or before the closing date of this announcement. All responses must be received by the specified due date and time in order to be considered.
The response must be received on or before May 19, 2014, 4:00pm, eastern time.
CONCLUDING STATEMENTS
Note:
This notice does not obligate the Government to award a contract or otherwise pay for the information provided in the response. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After review of the responses received, pre-solicitation and solicitation notices may be published in Federal Business Opportunities. However, responses to this notice will not be considered adequate responses to a solicitation. The solicitation release date is pending. The Government intends to negotiate a fixed-price purchase order.
Confidentiality. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
Contracting Office Address:
Farrin Stanton
31 Center Drive
Room 1B59
Bethesda, Maryland 20892
Farrin Stanton, Phone 3074350919, Email [email protected]
