Maintenance Services
STATEMENT OF WORK:
• Vendor to provide maintenance of Anesthesia Equipment located at Naval Medical Center Portsmouth CIRD Clinic.
o Vendor shall be required to supply maintenance on an as needed basis. Maintenance will be order through the issuance of a Service Call by the Naval Medical Center Portsmouth CIRD Clinic. Vendor shall repair / maintain equipment per the OEM guidelines / recommendations
o Service calls shall be issued during normal working hours (0800-1600) Monday through Friday except Federal Holidays. Vendor shall respond by phone call within 2 hours of receipt of call. On-site response shall be within 2 Business Days. Repairs shall be completed as soon as possible. All required replacement parts are to be shipped 3-day business express or better. Vendors Limit of Liability per service call shall be as follows: Labor: limited to 2 on-site Man-Hours (travel time not included / no limit on travel time); and Material / Parts / Shipping: $50.00 total for each Service Call. A Service Call shall be defined as reported problem on a single unit. "Call Backs" within 30 days of completed repairs shall be completed at no additional cost to the Government. Contractor pricing of parts shall not exceed the manufactures suggested retail cost. The Government reserves the right to request verification of pricing of items that exceed $100.00 in value. In the event that expected repairs exceed the Limits of Liability, vendor shall submit an estimate of repairs as soon as possible. Work beyond the Limits of Liability is not authorized. Additional work if required will be authorized via separate work order. Note compensation for additional work will only be funded for repairs that exceed Limits of Liability i.e.: vendor responsible for the first 2 man hours and $50.00 in parts / shipping)
o Vendor to provide as a minimum 1 annual preventative maintenance inspection. The first inspect shall be completed as soon as possible after receipt of award. As a minimum all "rubber goods" (o-rings, gaskets ¼" tubing etc) shall be replaced.
• Vendor to warrant all completed repairs.
o All repair parts are to be new. In the event that new parts are not available vendor allowed to use re-built parts only if they carry a warranty that meets or exceed the warranty of similar new parts. All replaced parts shall carry a minimum 90 day warranty
• Vendor to provide no cost telephone support during contract period. Telephone support shall include services for both general system operation questions concerning system faults / failures.
o Vendor to provide service report of all repairs completed and parts replaced. In addition report should include recommendations (if applicable) for future maintenance and operations. Reports shall be delivered to CIRD within 3 days after completion of repairs.
o Vendor shall be required to be licensed / certified as required by the state of Virginia in the maintenance and repair of veterinary equipment
• Maintenance to be performed on the following systems Listed in Section B (information provided where available):
Curtis Price, Jr., Contract Specialist, Phone 757-953-7570, Fax 757-953-5006, Email curtis.c.price2.civ@mail.mil
