Mail and Messenger Services
The Bank is seeking a qualified contractor to manage and operate its on-site Mail and Shipping (M&S) operations. This includes the provision of qualified staffing to support the delivery and collection of incoming, outgoing domestic and international USPS mail, courier, diplomatic pouch, air freight shipments to about 230 offices worldwide, and inter-office mail among the12 different Bank buildings in Washington, DC, Monday-Friday. It also includes various support activities such as managing the relationships with shipping suppliers to assure competitive pricing, accurate billing, and high levels of delivery performance.
PROGRAM OBJECTIVES
To ensure continuity of high quality services, the following standards and objectives should be achieved by the selected Contractor:
.1.1. Operate an efficient and safe Mail and Shipping Operation on the Bank's premises, while containing costs. The Contractor shall manage the Mail and Shipping program in a cost effective manner with the objective of maximizing operational efficiency while minimizing costs.
.1.2. Maintain and implement emergency response plans to ensure the safety of staff in case of an emergency/disaster.
.1.3. Provide exceptional customer service and engender a positive, productive environment for staff and customers.
.1.4. Recruit, retain and manage a qualified staff to provide mail and shipping services in order to maintain the highest level of productivity.
.1.5. Review information on potential off-the-shelf mail receiving, processing and management Systems available on the market and assess how these systems add value, can be integrated with or replace the current platform of hardware and software mailing and how chargeback systems may best be used.
.1.6. Successfully implement an on-schedule operational transition with minimal disruption to the day-to-day services provided by the Mail and Shipping staff.
.1.7. Provide advice and recommendations on how to support the growing demand for mail and shipping services in a cost efficient, productive manner.
.1.8. To identify wherever possible cost sharing solutions.
.1.9. Successfully implement a quality assurance plan that incorporates service level agreements, which shall be achieved at a minimum.
.1.10. Provide a sufficient number of qualified and capable personnel and other resources (including subcontractors/suppliers) to undertake the management, operation and provision of all services required under this Contract.
.1.11. Maintain staffing ratios that will maximize productivity, maintain cost efficiencies, while maintaining a high level of program quality.
