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Interactive Voice Response (IVR) System

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Massachusetts, United States
Non-Profit : Charitable
RFP
Download the rfp file: IVR- RFP- 2010-2011.docx.

The program is soliciting written proposals from qualified firms to procure an INTERACTIVE VOICE RESPONSE (IVR) SYSTEM for two (2) Programs, (Customer Care and Applications). Vendor must demonstrate expertise in receiving both large volume inbound data collection inquiries and outbound client resolution calls from the United States.

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