fixed price proposals (Proposals) for the support & maintenance of its Interactive Intelligence’s Customer Interaction Center (CIC) Software Version 3, SU9 (the Work), from qualified offerors.
link: http://www.bgs.state.vt.us/pca/bids/pdf/ACD%20Support%20%20Maintenance%20RFP2010%20reviewed%20%20FINAL20101103.pdf
addendum: http://www.bgs.state.vt.us/pca/bids/pdf/Questions%20-%20Interactive%20Intelligence%20RFP.pdf