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Integrated Service Management Tool
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The enterprise Solution could encompass approximately 200,000 infrastructure components, 90,000 employees occasionally submitting service requests and approximately 4000 business applications. Proponents should assume service desk ticket volume of approximately 45,000 new tickets per month. These components are spread across 13 Active Directory domains of varying stages of integration that are in the process of being consolidated through another initiative, by late 2011.
