Integrated IT Services
The United States Department of Labor (DOL), in support of the Office of Employment and Training Administration (ETA), Office of Performance and Technology (PROTECH) is seeking a contractor to provide Help Desk, LAN/WAN, Web, database, UNIX, IT communication, and technical support services.
The period of performance shall be one base year plus four one-year option periods. The Government anticipates making a single Labor-Hour contract and is 100% set-aside for 8(a) firms only. No telephone calls will be accepted.
All future information about this acquisition, including solicitation amendments, will be distributed solely through Federal Business Opportunities (FedBizOpps) website (http://www.fedbizopps.gov). Interested parties are responsible for monitoring this site to ensure that they have the most up-to-date information about this acquisition.
The closing date of RFP DOL110RP20898 is 11:00 a.m. (ET) of June 8, 2010.
The NAICS code for this requirement is 541512 and the size standard is $25,000,000.00.
BACKGROUND
PROTECH 's work is concentrated on, but not limited to network operating systems and protocols, local and wide area network connectivity, maintenance of current systems and applications, web-enabled application development and participating in several DOL-wide network related IT initiatives. The agency's mission is to provide daily and ongoing operational activities for ETA's national and regional networks, Oracle database and application servers, UNIX and ColdFusion administration, and Domain Name Service (DNS) for ETA's internal customers and external stakeholders. In addition, manage the production, test, and development environments for systems and applications in ETA. ETA continues to upgrade its Local and Wide Area Network (LAN and WAN) environments, to include new infrastructure components and new and upgraded software to accomplish the mission of the agency.
OBJECTIVES
To be successful in achieving these key objectives, the contractor will work collaboratively with the Technology Operations Team and provide services including but not limited to:
LOCAL AREA NETWORK/WIDE AREA NETWORK (LAN/WAN) SUPPORT (in the areas of Operational Support, Data Center Support Services, Email Services, Patch Management, Backup and Restore Support)
IT COMMUNICATIONS SUPPORT for IT Communications Services
WEB, DATABASE, AND UNIX ADMINISTRATION for Application Infrastructure Support
HELP DESK SUPPORT SERVICES (in the areas of Access Control, Hardware and Software Support, Technical Support, Training, Software Inventory and Technology Library Management, Notebook/Laptop/Docking Station Management, Media Sanitization Support)
