Information technology support services
Contract staff shall support COG's existing onpremises infrastructure components that
are outlined in Section IV. Support of the infrastructure shall include:
Following COG Help Desk policies and procedures
Development of project Statements of Work
Responding to alert notifications from system monitoring applications
Prepare regular system performance reports and present
recommendations for improvement
Providing technical support and training to COG employees
Provide technical expertise and support for regional IT projects in which
COG is involved
Take necessary steps to ensure COG's IT infrastructure is safe from
malware and properly maintained and patched
Ensure that all COG servers are appropriately backed up and can be
restored within agreed upon timeframes
Provisioning of new systems as needed or fullsystem upgrades of
existing systems
