Information Technology Strategic Plan (Itsp)
The City is soliciting proposals from qualified consultants to respond to this Request for Proposal (RFP) to prepare an Information Technology Strategic Plan (ITSP). The ITSP is expected to ad d ress the City's business systems and technology infrastructur e, includ ing hard ware, networks and telecommunications. The City anticipates the ITSP to be completed with all d eliverables received by the City within nine (9) months of the d ate of the Notice to Proceed . The goal of the City's ITSP is to d evelop a longer-range plan that will identify information technology need s and projects to enhance the City's internal and external effectiveness in support of the services provid ed to internal users (City staff) that directly support service d elivery to the community (including resid ential and business/ commercial customers). The City d esires the ITSP to be d eveloped so that it may be updated period ically to respond to the need s of internal operations, the community and changes in the technological environment. The ITSP shall cover all areas of information and communication technology relevant to the operations of the City of Mountain View. It should build on the recent analysis of eGovernment services completed in June 2011 (see Exhibit 4). The ITSP will incorporate the City's existing technological environment, including City Hall and all other City. The analysis will encompass information on the City's existing technology achievements and offer recommend ations for how to meet the techn ology need s of the City's future. The consulting firm is expected to have experience and competence in d eveloping information technology strategic plans. The experience and competence should includ e business systems along with the supporting technical infrastructure. The successful firm will possess and d emonstrate excellent communication skills and presentation skills, along with writing clearly and concisely. The successful firm is also expected to have sig nificant experience with public-sector clients that are either equal to or similar d emographically to the City of Mountain View. B. CURRENT ENVIRONMENT The City's workforce consists of approximately 600 employees that are d istributed over 23 locations throughout the City. City Hall, located at 500 Castro Street, is the largest single location with approximately -20- 300 employees. The Information Technology Division is located in this facility along with a majority of the core network infrastructure and server infrastructure while the Police/ Fire Ad ministration building, located at 1000 Villa Street, houses the second largest employee concentration and infrastructure hardware. Other facilities house smaller numbers of technical assets used for network and telephone connectivity to these two main d ata centers. The City's business systems and technology infrastructure includ e a variety of large enterprise class technologies, includ ing a variety of specialized systems. The enterprise class business systems includ e, but are not limited to, the following solutions: IFAS Financial Systems VMWare vSphere 4.1 ESRI Geographic Information System CivicaSoft Web Content Management System Laserfiche Document Management System DataNow Utility Billing System Hansen Maintenance Management System Library Innovative Systems Center for the Performing Arts Provenue and Artifax Systems Microsoft Exchange E-mail System Microsoft Office Prod uctivity Software These systems are consid ered our primary business systems however, each d ivision may also have business applications that are specific to their unique business. Our technical infrastructure also includ es a variety of large enterprise class technologies, includ ing a variety of specialized systems. The enterprise class technical infrastructure hardware is as follows: DELL PowerEd ge rack mounted servers DELL/ EMC CX-310 and CX-410 series SAN systems-21- Cisco routers, switches and hubs Cisco VPN connectivity Websense web content management system Proofpoint e-mail security appliances (virtualized ) ShoreTel VoIP telephone system Shared Technology PBX phone system at Center for the Performing Arts The enterprise class hard ware has been installed less than five years and is managed by a combination of City IT staff and vend ors in the case of the Shared Technology PBX phone system.
