Information Technology Service Support
The Naval Postgraduate School (NPS), located in Monterey, California supports the U.S. Navy, other
military branches, and foreign military services with postgraduate education for personnel. NPS
provides significant research capabilities to the Department of Defense. The Information Technology
and Communications Services (ITACS) is responsible for the operation of the IT assets at the Naval
Postgraduate School (NPS) main campus and support of the various educational activities of NPS
including the Defense Resources Management Institute (DRMI). The contractor shall be skilled in
applying customer service and customer support principles and shall resolve customer questions or
problems concerning DRMI Information Technology systems, mobile computing systems, software, and/or
hardware, passwords, and communications systems within agreed SLA levels and business priorities to
handle incidents and service requests, as well as providing an interface to users for other IT
activities.
DEADLINE FOR RFQ QUESTIONS: All questions regarding this requirement shall be submitted electronically to Brooke Robison, email: bcrobiso1@nps.edu no later than 8/30/16 at 5:00 p.m.
PST to allow adequate time to prepare a response.
Brooke Robison 831-656-2864
